Delivery

Nothing. Every UK order comes with free tracked delivery. There is no minimum spend and no delivery charge added at checkout. The price you see on the product page is the price you pay.

Your order is dispatched within 1-3 working days of being placed. Most orders arrive within 5-10 days of ordering, weekends included. That window is counted from the day you order, so there is nothing to add on. Your expected delivery date is in your dispatch email.

Dispatch happens on working days (Monday to Friday, excluding UK bank holidays), so orders placed over a weekend are dispatched from the Monday.

When your order is dispatched you receive an email with your tracking number, a tracking link and your expected delivery date. Track your order at any time with that link.

Two things worth knowing so the tracking does not worry you:

• The tracking page can show no scans for the first several days after the dispatch email. That is normal and does not mean the parcel is stuck.
• Your parcel is delivered by a UK courier such as Evri or Royal Mail, shown in your tracking. Updates start once it is with that courier, usually a few days before it arrives, and continue through to delivery.

The expected delivery date is the number to watch, not the scans. If that date passes and nothing has arrived, see the late delivery section below.

No. The price you pay at checkout is the total. Nothing is due on delivery. If you are ever asked to pay a fee to receive your order, email a photo of the notice to support@auvessa.co.uk and the full amount is refunded to you.

Usually, yes. Occasionally a multi-pack is sent as separate parcels, each with its own tracking number, and they can arrive a day or two apart. You get a dispatch email for each parcel, so if you have two emails, you have two parcels on the way.

If your order has not arrived within 14 days of ordering (18 for Northern Ireland, the Scottish Highlands and the islands), email support@auvessa.co.uk with your order number.

You choose a replacement or a full refund to the card you paid with. The parcel is ours to chase, not yours. You do not wait for a lost-parcel investigation to finish before you get one or the other.

Email a photo of the damage and the packaging to support@auvessa.co.uk, with your order number, as soon as you can and ideally within 48 hours of delivery. A replacement is sent out. You do not need to post anything back.

Before dispatch, yes. Email support@auvessa.co.uk with your order number and either the new address or the word cancel, and it is done. Orders are dispatched within 1-3 working days, so the sooner you email, the better.

After dispatch, the address cannot be changed while the parcel is in transit. If you no longer want the order, take delivery and use the 60-day money-back guarantee: email us for a full refund, with nothing to send back.

Your parcel is delivered by a UK courier such as Evri or Royal Mail, shown in your tracking. The courier follows its usual process: a card through the door, delivery to a safe place or neighbour if you have set one up, or the parcel held locally for collection.

If a parcel is not collected and is returned to us, we contact you. You choose a replacement sent to a confirmed address or a refund.

UK addresses only: England, Scotland, Wales and Northern Ireland. Northern Ireland, the Scottish Highlands and the islands are covered, but delivery may take a few days longer: allow up to 14-18 days. If you are unsure, email support@auvessa.co.uk before ordering.

We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses, PO boxes or addresses outside the UK.