Shipping policy

Auvessa is a trading name of Golden Oak SEO LTD, registered in England and Wales, 15740887, 128 City Road, London, EC1V 2NX.

Delivery cost

Nothing. Every UK order comes with free tracked delivery. There is no minimum spend and no delivery charge added at checkout. The price you see on the product page is the price you pay.

Dispatch and delivery times

Your order is dispatched within 1-3 working days of being placed. Most orders arrive within 5-10 days of ordering, weekends included. That window is counted from the day you order, so there is nothing to add on. Your expected delivery date is in your dispatch email.

Dispatch happens on working days (Monday to Friday, excluding UK bank holidays), so orders placed over a weekend are dispatched from the Monday.

Carrier

Your parcel is delivered by a UK courier such as Evri or Royal Mail, shown in your tracking. The courier follows its usual process: a card through the door, delivery to a safe place or neighbour if you have set one up, or the parcel held locally for collection.

If a parcel is not collected and is returned to us, we contact you. You choose a replacement sent to a confirmed address or a refund.

Where we deliver

UK addresses only: England, Scotland, Wales and Northern Ireland. Northern Ireland, the Scottish Highlands and the islands are covered, but delivery may take a few days longer: allow up to 14-18 days. If you are unsure, email support@auvessa.co.uk before ordering.

We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses, PO boxes or addresses outside the UK.

Charges on delivery

No. The price you pay at checkout is the total. Nothing is due on delivery. If you are ever asked to pay a fee to receive your order, email a photo of the notice to support@auvessa.co.uk and the full amount is refunded to you.

Late or missing orders

If your order has not arrived within 14 days of ordering (18 for Northern Ireland, the Scottish Highlands and the islands), email support@auvessa.co.uk with your order number.

You choose a replacement or a full refund to the card you paid with. The parcel is ours to chase, not yours. You do not wait for a lost-parcel investigation to finish before you get one or the other.

Damaged or leaking on arrival

Email a photo of the damage and the packaging to support@auvessa.co.uk, with your order number, as soon as you can and ideally within 48 hours of delivery. A replacement is sent out. You do not need to post anything back.

Changing your address or cancelling

Before dispatch, yes. Email support@auvessa.co.uk with your order number and either the new address or the word cancel, and it is done. Orders are dispatched within 1-3 working days, so the sooner you email, the better.

After dispatch, the address cannot be changed while the parcel is in transit. If you no longer want the order, take delivery and use the 60-day money-back guarantee: email us for a full refund, with nothing to send back.

Still have a question?

Email support@auvessa.co.uk with your order number. Replies come Monday to Friday.