Refund policy
Auvessa is a trading name of Golden Oak SEO LTD, registered in England and Wales, 15740887, 128 City Road, London, EC1V 2NX.
Everything about getting a refund or a replacement, in plain terms. For any of it, email support@auvessa.co.uk with your order number.
The 60-day money-back guarantee
You have 60 days from the day your order arrives.
Use it. Make the twist, squeeze, spread, sculpt ritual part of your morning and night and give it time. If at any point in those 60 days you are not happy with it, email support@auvessa.co.uk with your order number and say you would like a refund. You do not have to explain yourself.
There is nothing to send back. Keep the tube, used or not.
The refund is issued within 3 working days of your email, to the card or payment method you paid with. Your bank can take a further 5 to 10 working days to show it.
Duo and Trio orders
The guarantee covers the whole order. Ask for a refund on a Duo or Trio and the full amount you paid comes back, with nothing to send back.
If it irritates your skin
Stop using it straight away and rinse the area with cool water. If the irritation does not settle, speak to a pharmacist or your GP.
Email a photo and your order number to support@auvessa.co.uk. You get a full refund, and there is nothing to post back.
As with any new skincare, patch test first: apply a little to the inside of your arm and wait 24 hours before using it on your neck.
Arrived damaged, leaking or wrong
Email support@auvessa.co.uk within 30 days of delivery with your order number and a photo. You choose a replacement or a full refund.
You do not post anything back.
Cancelling before it arrives
Before dispatch, email support@auvessa.co.uk with your order number and the word cancel, and the full amount is refunded. After dispatch, take delivery and use the 60-day guarantee. Timings for dispatch are on the Delivery page.
Your legal rights
Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel an order for any reason. Sealed skincare that has been opened after delivery can fall outside that right for hygiene reasons, but our 60-day guarantee applies whether the tube has been opened or not.
Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery, and you have further rights to repair, replacement or refund after that.
Nothing on this page reduces those rights.
Still have a question?
Email support@auvessa.co.uk with your order number. Replies come Monday to Friday.